Free Shipping on orders over $299
10% off all orders over $199 - Promo code: Get10
Free Shipping on orders over $299
10% off all orders over $199 - Promo code: Get10
Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
Add description, images, menus and links to your mega menu
A column with no settings can be used as a spacer
Link to your collections, sales and even external links
Add up to five columns
Thank you for purchasing with GetUrns, we understand this is a difficult time for you and we stand behind our 30 day refund policy. GetUrns accepts returns on nearly every product purchased on our site.
Unfortunately, GetUrns cannot accept returns on:
Products that have come into contact with cremated remains.
Custom engraved products.
Products damaged by the customer.
Items that are older than 30 days from purchase.
Items which have acceptable levels of color/shape/metal texture variations.
Email your request to orders@geturns.com
Call customer service: 1(844) 438 - 8767 and one of our customer support representatives will be more than happy to assist you.
*Note: Customer needs access to email to receive return shipping label.
Once you have been sent the return shipping label:
Print shipping label.
Package items carefully in original packaging if possible. If not, we ask that you please take care to provide padding/cushion to the items. This is very important as you will not be refunded if products are returned damaged.
Securely tape return label on box.
Tape return label over first shipping label if using original packaging.
Take package to your local post office for processing.
If the urn was engraved incorrectly we will inspect the cause of the incorrect engraving. If it is deemed incorrect on GetUrns part, we will issue a refund. If, however the issue falls on the customers text and art submission we cannot grant the refund.
It is always important to double check the information that you have submitted to be engraved. Taking extra precaution in spelling, proper capitalization, correct dates, and grammar. We do our best to always look for these mistakes submitted but ultimately, we are only responsible for engraving what you submit.
If your item is damaged or defective upon delivery we will happily replace the item for the same item.
We cannot offer replacements on items which have acceptable levels of color/shape/metal texture variations.
Please call us at 844-438-8767 or email orders@geturns.com to initiate an exchange.
Please note that you are responsible for paying the shipping costs of returning the items back to us. We will provide you with the label to print and return, the cost associated with the shipping will then be reduced from the total amount of refund. Expedited shipping costs on original order are not refundable.